Terms of Service & EULA

Melvu is operated by a sole trader trading as "Ultra", established in Portugal (the "operator", "we"). By creating an account, subscribing or installing Melvu desktop software, including Melvu, you agree to these Terms and to the End-User Licence Agreement (EULA) set out below.

• Contact: [email protected]
• Postal address: on request - [email protected]

• Melvu offers a free tier and paid subscriptions, including Pro, Team and Enterprise, billed monthly or annually in EUR via Stripe.
• Melvu is included while your own Pro, Team, Enterprise or Staff plan is current. A Team member is included only while their membership and the Team owner's Team plan remain current.
• Where a free trial is offered, billing begins automatically when the trial ends unless you cancel before then.
• Subscriptions renew automatically for successive periods until cancelled. You can cancel at any time from your dashboard; access continues until the end of the period you have already paid for.
• Paid subscriptions may include plan-specific access limits and authorized-user controls; applicable details are shown at purchase or in your account.
• Prices may change with reasonable advance notice; changes never affect a period you have already paid for.

• Founder’s Edition is a one-time purchase in USD for lifetime Pro app access, public alpha access and a numbered website badge. It does not create a new account role or a recurring subscription. The price, capacity and availability shown at checkout govern your purchase.
• AI provider subscriptions, API usage, additional image credits and any separately sold services are not included. The alpha is an early release with experimental features and possible bugs; no specific future feature or release date is guaranteed.
• Existing paid members retain their qualifying access. Buying Founder’s Edition does not automatically cancel an existing subscription; manage that subscription separately in your dashboard. A higher current plan retains its benefits, with Founder’s Edition providing Pro access after that higher entitlement ends.
• A confirmed full refund or payment dispute suspends the entitlement associated with this purchase. Mandatory consumer rights and remedies remain applicable; see the Refund Policy. The badge does not grant administration or moderation permissions.

You agree to use Melvu lawfully and not to:

• Use the service for any unlawful, infringing or abusive purpose, or in breach of third-party rights.
• Attempt to circumvent licensing, billing, rate-limits or security controls, or reverse engineer the service except where the law expressly permits it.
• Resell, sublicense or share paid access with anyone who is not authorized on your account.
• Use the service to generate or distribute malware, or to attack, overload or disrupt our infrastructure or that of our processors.

Melvu runs on your machine and can launch or orchestrate local coding agents, developer tools and commands that you select, using your own provider credentials and subscriptions under your operating-system account.

• You are responsible for reviewing the commands, prompts, tools, file changes and permissions you approve, and for their effects on your machine, code, data and connected accounts.
• Local agents and child processes execute on your machine and outside our control. We provide the orchestration software AS IS and give no warranty for their output, cost or side effects, subject always to rights that law does not allow us to exclude.
• You are responsible for the accounts, usage limits and terms of any model provider, developer tool or MCP server you connect.

Subject to these Terms and your current plan entitlement, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use the applicable Melvu desktop software for your own use and for authorized users associated with your account or Team.

• All intellectual-property rights in the app, the website and our branding remain ours or our licensors'. No rights are granted except as expressly stated here.
• You retain all rights to your own content, code and data. We claim no ownership over what you create with the app.
• The Melvu licence ends automatically when the qualifying plan expires or ends, when a Team member loses qualifying membership, when the Team owner's qualifying plan ends, or if access is suspended for a material breach of these Terms.

The service and app are provided AS IS and AS AVAILABLE, without warranties of any kind to the fullest extent permitted by law. We do not warrant that the service will be uninterrupted, error-free or fit for any particular purpose.

To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential damages, loss of data, profits or business. Our total aggregate liability is limited to the amounts you paid us in the 12 months before the event giving rise to the claim. Nothing here excludes liability that cannot be excluded under Portuguese/EU law, including your mandatory consumer rights.

You may stop using the service and delete your account at any time from the dashboard. We may suspend or terminate access, including Melvu device access, if you breach these Terms, fail to pay, or where required by law. On termination your licence ends; certain provisions (IP, disclaimers, liability, governing law) survive.

These Terms are governed by the laws of Portugal and applicable EU law. Mandatory consumer-protection rules of your country of residence in the EU still apply. Disputes are subject to the competent courts of Portugal, without prejudice to your statutory consumer rights.

We may update these Terms; material changes will be reflected by the date above and, where required, notified to you. Continued use after changes take effect means you accept them. Questions: [email protected].